At Emma’s Dresses Hamptons, we want you to feel confident when ordering from us. Below you’ll find everything you need to know about returns, exchanges, and refunds.

Return Eligibility

You have 30 days from the moment your order is delivered to request a return.

To qualify, items must:

• Be unworn, unused, and in the same condition as received
  
• Include original tags and packaging
  
• Be accompanied by proof of purchase or receipt
  

To initiate a return, please contact us at:

info@emmasdresses-hamptons.com

Returns that are shipped back without prior approval will not be accepted.

Once your request is approved, you will receive detailed instructions along with a return shipping label explaining where to send your package.

If you have any questions about your return, you can always reach out via email.

Damaged, Incorrect or Defective Items

Please check your order carefully when it arrives. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the situation and provide an appropriate solution.

Non-Returnable Items

Certain products are excluded from returns, including:

• Perishable goods such as food, flowers, or plants
  
• Custom or personalized products
  
• Personal care items such as beauty products
  
• Hazardous materials, flammable liquids, or gases
  

Sale items and gift cards are also non-refundable.

If you’re unsure whether your product qualifies, feel free to contact our support team before sending anything back.

Exchanges

If you would like a different item, the quickest solution is to return your current purchase. After the return has been approved, you can place a new order for the desired product separately.

Refund Process

Once we receive your return, our team will inspect the item and notify you whether the refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Please note that banks and credit card providers may require additional time to process the transaction.

If more than 15 business days have passed since your refund approval and you have not received the funds, contact us at:

info@emmasdresses-hamptons.com

Contact Information

Store name: Emma’s Dresses Hamptons

Business Adress: Zwaluwlaan 39, Ede, Gelderland, 6713 BS, Netherlands

Warehouse Adress: 40 Gingerbread Ln, East Hampton, NY 11937, USA

Email: info@emmasdresses-hamptons.com

Phone: +1 929 828 5656

Business Days: Monday to Friday, 9:00 AM – 5:00 PM